TERMS AND CONDITIONS OF SALE
DATE: NOVEMBER 2023
GENERAL INFORMATION
THIS PAGE CONTAINS THE TERMS & CONDITIONS FOR SHOPPING AT WWW.EMMORIA.COM. WE ADVISE YOU TO READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING WITH ANY PURCHASE. ONCE YOU DO IT, YOU ARE AGREEING WITH THESE TERMS AND CONDITIONS.
​
THE SALE OF PRODUCTS UNDER THESE GENERAL TERMS FOR PERSONAL CONSUMPTION IS ONLY AVAILABLE TO CONSUMERS WHO HAVE REACHED THE AGE OF MAJORITY AND HAVE FULL LEGAL RESPONSIBILITIES.
​
WE RESERVE THE RIGHT TO AMEND OR UPDATE ALL OR PART OF THESE GENERAL TERMS FROM TIME TO TIME, WITHOUT NOTICE. ANY AMENDMENTS OR UPDATES WE MAKE TO THESE GENERAL TERMS WILL APPLY TO ANY FUTURE ORDERS.
​
​
PRODUCTS, AVAILABILITY AND PRICES
IMPORTANT INFORMATION ABOUT OUR PRODUCTS AND THEIR PRICES IS AVAILABLE ON THE WEBSITE.
THE PICTURES OF THE PRODUCTS DISPLAYED ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. ALTHOUGH WE HAVE MADE EVERY EFFORT TO DISPLAY THE PRODUCTS ACCURATELY, WE CANNOT GUARANTEE THAT A DEVICE’S DISPLAY OF OUR PRODUCTS ACCURATELY REFLECTS THEM.
​
WE RESERVE THE RIGHT TO LIMIT THE QUANTITIES AND/OR TYPES OF ANY PRODUCTS AVAILABLE ON THE WEBSITE PER PERSON, HOUSEHOLD OR PER ORDER WHEN NEEDED. WE ALSO WE MAY CHANGE OR DISCONTINUE A PRODUCT AT ANY TIME WITHOUT NOTICE. FOR ORDERS IN PLACE WE ENSURE A CLEAR COMMUNICATION ON THIS MATTER.
​
THE PRODUCTS IN YOUR SHOPPING CART ARE NOT RESERVED, SO THEY CAN BE PURCHASED BY ANOTHER PERSON. THE ONLY WAY TO GUARANTEE YOUR PRODUCTS IS BY PLACE AN YOUR ORDER AND COMPLETE PAYMENT.
​
WE RESERVE THE RIGHT TO CHANGE THE PRICES OF ANY ARTICLE WITHOUT NOTICE.
PRICES OF PRODUCTS ARE INDICATED ON THE WEBSITE IN EURO AND DO NOT INCLUDE DELIVERY CHARGES, WHICH, IF ANY, SHALL BE ADDED TO THE PRICE OF THE PRODUCTS AND WILL BE COMMUNICATED TO YOU DURING THE CHECKOUT PROCESS BEFORE YOU CONFIRM YOUR ORDER.
​
NOTICE THAT APPLICABLE TAXES AND CHARGES MAY OCCUR, DEPENDING ON THE DELIVERY COUNTRY OR REGION. THESE CHARGES ARE A RESPONSIBILITY OF THE COSTUMER.
​
WE MAKE ALL REASONABLE EFFORTS TO ENSURE THAT ALL PRICES FOR THE PRODUCTS DISPLAYED ON THE WEBSITE ARE CORRECT. OCCASIONALLY, HOWEVER, AN ERROR MAY OCCUR, AND PRODUCTS MAY BE MISPRICED. IN THIS CASE WE WILL CANCEL THE ORDER AND NOTIFY YOU OF SUCH CANCELLATION. WE WILL ALSO CONTACT YOU AND ASK YOU WHETHER YOU WISH TO PURCHASE THE PRODUCT AT THE CORRECT PRICE.
​
PLACING AN ORDER
TO PLACE YOUR ORDER, YOU MAY ADD YOUR PRODUCTS TO THE SHOPPING BAG BY SELECTING THE BUTTON: PRE-ORDER.
ALL OF OUR ITEMS ARE AVAILABLE ON PRE ORDER AT THE MOMENT BECAUSE WE WANT TO OFFER A SUSTAINABLE BUSINESS MODEL.
ONCE YOU HAVE YOUR PRODUCTS IN THE SHOPPING BAG, FILL IN THE ORDER FORM WITH YOUR PERSONAL INFORMATION, SELECT YOUR PAYMENT METHOD, ACCEPT THESE GENERAL TERMS AND PLACE YOUR ORDER THROUGH THE WEBSITE FOLLOWING THE RELEVANT INSTRUCTIONS ON SCREEN.
​
BEFORE SUBMITTING YOUR ORDER, YOU WILL BE GIVEN THE OPPORTUNITY TO REVIEW YOUR SELECTION, CHECK THE TOTAL PRICE AND CORRECT ANY ERRORS.
ONCE YOUR PURCHASE IS DONE, YOU WILL RECEIVE AN EMAIL WITH THE ORDER CONFIRMATION AND, AT THAT POINT, YOU CAN NO LONGER CANCEL OR MODIFY YOUR ORDER.
​
WE MAY NOT ACCEPT YOUR ORDER IF THE PRODUCTS ARE NOT AVAILABLE FOR ANY REASON, YOU DO NOT COMPLY WITH THE ELIGIBILITY CONDITIONS, WE ARE UNABLE TO OBTAIN AUTHORIZATION FOR YOUR PAYMENT, THERE WAS AN ERROR IN THE PRICE DISPLAYED, WE HAVE DETECTED REPORTED OR SUSPECTED, FRAUDULENT, ILLEGAL OR UNAUTHORIZED ACTIVITIES AND THE DELIVERY ADDRESS IS NOT VALID.
PAYMENT
YOU MUST PAY THE PRICE OF THE PRODUCTS INCLUDING APPLICABLE VAT, SALES TAXES OR OTHER TAXES, THE COST OF ANY ADDITIONAL SERVICES YOU ORDER, IF APPLICABLE, AND THE ASSOCIATED DELIVERY CHARGES, IF ANY.
​
IF YOUR PAYMENT CANNOT BE PROCESSED FOR ANY REASON, WE WILL CANCEL YOUR ORDER AND INFORM YOU OF THIS IN WRITING.
YOU ARE RESPONSIBLE FOR THE RELEVANT CHARGES OR FEES, IF ANY, APPLIED BY YOUR CARD ISSUER, BANK OR OTHER PAYMENT INSTITUTION AS A RESULT OF OUR PROCESSING OF YOUR PAYMENT.
​
FOR PRE ORDER ITENS, PAYMENT IS PROCESSED THE MOMENT YOU PLACE YOUR ORDER.
SHIPPING AND DELIVERY
YOUR ORDER WILL BE DELIVERED TO THE ADDRESS YOU SELECTED WHILE MAKING YOUR PURCHASE.
SINCE OUR PRODUCTS ARE MADE PER ORDER THE AVERAGE SHIPPING PERIOD IS ABOUT 4 WEEKS. THIS GIVE US THE TIME TO PRODUCE EACH ITEM, EXCLUSIVELY FOR YOU, AND SEND IT TO YOUR ADDRESS.
​
ONCE YOUR ORDER IS DISPATCHED, YOU RECEIVE AN EMAIL WITH THIS INFORMATION AND THE TRACKING NUMBER TO FOLLOW YOUR ORDER.
ANY DAMAGES TO THE PACKAGES AND/OR THE PRODUCTS OR DISCREPANCIES IN THE NUMBER OF PACKAGES MUST BE IMMEDIATELY MENTIONED IN WRITING ON THE COURIER’S DELIVERY NOTE. ONCE YOU’VE SIGNED THE DELIVERY NOTE, YOU MAY NO LONGER MAKE A CLAIM WITH RESPECT THIS MATTER.
​
WE ARE NOT RESPONSIBLE FOR DELAYS OR MISTAKES DUE TO THE DELIVERY COMPANY BEHAVIOR OR PROCESSES.
DEPENDING ON YOUR REGION OR COUNTRY, THE DELIVERY TIMES WILL BE DIFFERENT. ALL OUR ORDERS ARE SHIPPED FROM OUR HEADQUARTERS IN PORTUGAL.
​
SHIPPING COSTS WILL ALSO CHANGE ACCORDING TO YOUR COUNTRY OR REGION. THESE COSTS MAY BE CHANGED, IF NEEDED, WITHOUT NOTICE.
WE DO NOT SHIP OUR PRODUCTS TO INDIA, BRAZIL, RUSSIA AND BELARUS DUE TO SOME RESTRICTIONS.​
EXCHANGES AND RETURNS
SINCE OUR PRODUCTS ARE ALL MADE TO ORDER, WE DO NOT ACCEPT EXCHANGES OR RETURNS.
EACH ITEM IS HANDMADE EXCLUSIVELY FOR YOU AND EARRINGS, BECAUSE OF HYGIENE CONSIDERATIONS, CANNOT BE EXCHANGED OR RETURNED.
​
YOU CAN CANCEL YOUR ORDER UNTIL ONE HOUR AFTER YOUR ORDER HAS BEEN PLACED. TO DO THAT, PLEASE REACH US BY EMAIL: CONTACT@EMMORIA.COM.​
PRODUCT CARE
ALL EFFORTS ARE MADE TO GUARANTEE THAT YOUR PRODUCTS ARE IN PERFECT CONDITIONS WHEN THEY ARE SHIPPED TO YOUR ADDRESS.
OUR PRODUCTS ARE ALL MADE OF STERLING SILVER 925 AND SILVER 925 GOLD PLATED AND CERTIFIED BY INCM.
​
PLEASE NOTICE THAT STERLING SILVER 925 IS A VERY SENSITIVE MATERIAL THAT CAN TARNISH AND GOLD-PLATED JEWELRY MAY LOOSE ITS COLOR.
EXPOSURE TO SOME MATERIALS AND CONDITIONS MAY ACCELERATE THIS PROCESS, SUCH US HOUSEHOLD PRODUCTS, MAKEUP, PERFUME, HAIRSPRAY, BODY OILS, WATER, SALTY AIR AND HUMIDITY.
​
WORKING WITH STERLING SILVER 925 REQUIRES A DELICATE PROCESS. SINCE ALL OUR PIECES ARE HANDMADE BY PORTUGUESE ARTISANS, THE FINISHES MAY NOT BE PERFECT.
​
THE MOMENT YOU RECEIVE YOUR PRODUCTS, YOU ARE RESPONSIBLE FOR THEM, WHICH MEANS, WE TAKE NO RESPONSIBILITY WHAT SO EVER, IN ANY DAMAGE CAUSED TO YOUR PIECES WHILE YOU ARE WEARING THEM. WE ARE ALSO NOT RESPONSIBLE FOR ANY NATURAL DEGRADATION CAUSED BY TIME, STORAGE AND WEARING CONDITIONS.
​
IF THERE'S ANY FUNCTIONAL DAMAGE IN YOUR PIECE, PLEASE REACH US BY EMAIL EXPLAINING THE PRODUCT AND SENDING SOME PICTURES: CONTACT@EMMORIA.COM.
​
ADITIONAL INFORMATION
MARIA JOÃO PARREIRA, RUA PRIMEIRO DE DEZEMBRO Nº3, 247678651